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1019 ServiceNow Business Analyst

  • Location: Santa Clara, CA, United States
  • Salary:
  • Posted: Jan 29

Job Title: ServiceNow BA
Duration: FTE
Location: Santa Clara, CA

Note: Need strong ServiceNow BSA with Procurement experience.
Job Description:
What you get to do in this role:
   ·        Work very closely with ServiceNow Procurement and internal IT operations team to understand business requirements and then partner closely with IT development team for creation of Business Requirements, Functional Design
·        Work with Development/QA team to build/test the application/s on ServiceNow platform based on business requirements and need.
·        Monitor integration points between ServiceNow, SAP ERP and Ariba, troubleshoot and support integration errors and work with internal IT to resolve issues
·        Providing support to business as they migrate suppliers from SNC to Ariba, to include configuration, testing of processes and troubleshooting issues
·        Design solutions and process for the ServiceNow platform integrated with other systems in application portfolio such as SAP, Ariba etc.
·        Build proofs-of-concept (POC) for potential new solutions and technology
·        Create and present functional and technical design including data analysis to business team, and gather feedback to influence solution design and approach
·        Document functional business requirements, process flow diagrams, and business cases
·        Facilitate review sessions with functional owners and end-user representatives
·        Writing and reviewing QA and UAT test scripts
·        Managing UAT with end users including coordination and user acceptance signoff
·        Preparation of user documentation and training documentation as necessary
·        Leverage business knowledge and expertise to drive business process improvements
In order to be successful in this role, we need someone who has:
·        4 to 6 years of experience in the role of Business Analyst
·        BA/BS degree in Information Systems or related disciple required; Advanced degree a plus
·        Ability to interact with all levels of business users
·        Working knowledge of end-to-end business processes as regards to Procurement, Internal IT
·        Excellent communication skills with the ability to impart ideas in both technical and user-friendly language
·        Experience in coordinating with offshore support resource, reviewing their work and providing guidance as and when necessary
·        Highly motivated and driven, with keen attention to detail and the ability to multi task in a self-managed environment
·        Demonstrated lead experience in systems integration. Experience in Integration with SAP, Ariba is a plus.
·        Customer-centric and Service minded
·        Ability to develop documentation for training and user procedures.
·        Superior analytical, evaluative, and problem-solving skills and quick learner of new technologies.
Renuka Krishnaswamy
Technical Recruiter

Desk: 408-800-4331 (PST);