Jobs

Back to Jobs

4424 Helpdesk Support

  • Location: Phoenix, AZ, United States
  • Salary: DOE
  • Posted: Jan 8

Our client is a leading, “global ten” provider of custom information technology, consulting and business process outsourcing services, and serves primarily Global 2000 companies. The firm employs more than 150,000 people and works with 805 active clients across banking & financial services, insurance, healthcare, life sciences, retail/consumer, manufacturing, energy, communications, and media. Since being spun-out as a public entity in 1998, the company has grown at an unprecedented rate, with anticipated revenue of >$8, making the fastest growing IT services company over the last 10 years, and certainly the most profitable now featuring a market capitalization greater than $18B. Client is a member of the NASDAQ-100 Index and the S&P 500 Index and part of “Fortune 500” list.

Responsibilities

  •          Answer all calls offered to Service Desk queues and responsible for managing the ticket queues.
  •          Intimate the Shift lead/ L2 whenever there is an upward trend in calls.
  •          Promptly notify Critical Incident Management of high priority issues after collecting required information for                      escalation
  •          Ensures the end-to-end customer experience and provides a single point-of-contact for the customer


Other details: 
·         Experience and Skills Required
·         Ability to effectively communicate by phone or in person.
·         Demonstrated writing ability.
·         Demonstrated analytical and troubleshooting skills.
·         Shows initiative and acts independently within established structure to resolve problems.
·         No travel is required at this time

If you bring willingness, flexibility and a desire to impress please apply now. 
  
Resource Manager:  Deepa
Email:  deepa@reqroute.com
Phone:   602-625-3427